Key Responsibilities
- Provide an end to end customer experience and support system for external global sales networks.
- Implement and maintain a robust customer success model for your whole network.
- Gain an understanding of your networks pain points and deliver responsive solutions and support.
- Support and enhance the relationship with relevant departments and colleagues.
- Maintain a high level of product knowledge so you can confidently demonstrate & make recommendations.
- Ensure the CRM system and pipeline are kept up to date in order to accurately forecast and drive sales performance.
- You need to be organised and will be able to prioritise effectively allowing you to take ownership of your client interactions to deliver a great experience.
What We're Looking For
- An energetic and enthusiastic team player
- Excellent communication skills, verbal and written
- Ability to work on own initiative and to tight deadlines
- Multi-tasking abilities
- Strong attention to detail
- Effective time management skills
- Analytical and has problem-solving skills.
- Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation
- Extreme professionalism and personal presentation
- Excellent organisational skills including the ability to manage and prioritise
- Previous experience of working within an Investment Firm would be advantageous.
